This policy describes the way we deal with collection, storage and use of personal information. Rumsey Holiday Homes ltd may gather information through our websites, email, telephone conversation or through normal business activities carried out in the course of providing holiday rentals and associated services.
Personal Information We Collect
On receiving an enquiry we will generally collect the minimum information required to deal with you such as name, contact details, payment details, age and details of other party members. If you choose to join our mailing list we will collect your name and email plus consent to receive communications from us. You may withdraw consent and unsubscribe at any time.
If you are to let your property with us we will collect name, contact details and bank details as well as information required to market the property.
For Supliers to our company we will collect the minimum amount of business specific personal data to enable us to manage the business relationship.
Storage, Use and Sharing of Personal Information
When you rent or enquire about a property we will collect store and use personal details as described above so that we can ful both your immediate and any potential future enquiry or booking. This allows you to be contacted about any current booking or enquiryand allows us to update you with information which may be interesting or beneficial in future without unduly prejudicing your rights and freedoms.
We act as agent between the hirer and the owner so will share some personal information as required and will pass on further information if requested which we will hold on your behalf as part of your booking record.
When you join our mailing list we collect, store and use your personal information as above with your consent so we can contact you with details of our properties, offers etc. This consent may be removed at any time.
If you are an owner whose property we let or are enquiring about this service we will record and use personal details as necessary for our legitimate business interests so that we can market and let your property. We will use this information to contact you when appropriate and do not intend to prejudice your rights and freedoms. We will share the minimum amount of personal information with the renter and will pass on additional details if requested which we will hold as part of your records.
For people working as or for a supplier to our company we will collect and store information as necessary to maintain and manage the commercial relationship without unduly prejudicing the rights and freedoms of these individuals.
We also collect and store data for all other users of our sites and services as needed to make the sites available and provide services as requested. This may involve the use of personal information for purposes ancillary to the provision of sites and services or to make them operate more effectively where we believe we have a legitimate business interest and it does not unduly prejudice your rights and freedoms. This may include detecting and preventing fraud, keeping our websites secure, making our processes as efficient as possible and analysing the information we collect to determine the effectiveness of our promotional campaigns.
In very limited circumstances we may need to handle your personal information to comply with legal obligations such as disclosure to regulatory bodies or to demonstrate our compliance with applicable law.
As part of our operation we may also collect anonymised data about visitors to our websites for reporting purposes and to improve our marketing effectiveness.
Sharing Your personal Information
We may disclose information to third party service providers to facilitate or provide services on our behalf including IT support service providers, software providers, website and booking system providers only as necessary to provide the relevant services and maintain full security.
In responding to court orders or legal process, to establish our legal rights, to defend against legal claims, take action against fraud or otherwise when required by law we may disclose personal information.
Should we be acquired or merge with another company or involved in a sale of any assets you will be informed by email of any change of ownership as well as any choices you may have regarding your personal information.
International Data Storage
Our main systems store and process data within the European Economic Area (EEA) however some systems or suppliers may carry out processes outside of the EEA. Data processed in the USA is protected by the same standards required by UK legislation by use of the EU-US privacy Shield Framework.
Our systems use reasonable and appropriate security measures to protect against the loss or misuse of personal information we possess including passwords, physical security and encryption. Note that no transmission over the internet can ever be guaranteed as absolutely secure.
Retention of Data
Personal information is retained for a reasonable time period for us to provide our services and comply with our legal obligations such as tax records, to resolve ongoing disputes or enforce agreements.
If you would like to exercise any of your rights or for further information please contact us at . You may request that we provide access to any personal information we hold about you, update anything which is incorrect, delete any information, restrict the way that we process your information. We will respond to all such requests in a reasonable time and in any event within a time period required by law. There are circumstances where some information may be exempt from such requests. We may ask for proof of identity before responding to any request.
Third Party Sites
Our data protection officer is Mr Simon Tolson who may be contacted at . You may also contact the Information Commissioner’s Office in the UK.